Successful Conversations, Successful Practices, by Sherran Strong Bard
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Successful Conversations, Successful Practices, by Sherran Strong Bard
Best PDF Ebook Successful Conversations, Successful Practices, by Sherran Strong Bard
Sherran takes you through unique communication strategies for successful dental practices a common stumbling block.
Successful Conversations, Successful Practices, by Sherran Strong Bard- Amazon Sales Rank: #1962939 in Books
- Published on: 2015-06-09
- Released on: 2015-06-09
- Original language: English
- Number of items: 1
- Dimensions: 7.00" h x .28" w x 5.00" l, .25 pounds
- Binding: Paperback
- 124 pages
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Most helpful customer reviews
1 of 1 people found the following review helpful. Sherran has hit a home-run! By Shelly Burnett “Sherran has hit a home-run with Successful Conversations, Successful Practice. Simple, practical, and easily applicable to almost any business it is a “must read” for any Dental Practitioner. Drawing from her vast experience and utilizing real world examples Sherran guides you step-by-step through the dos and don’ts of everything from basic greetings and phone calls to the more difficult situations involving patient behavior. This will be a book you will come back to again and again to gain new insight and to reinforce the essentials of customer service within your practice. Cameron Morrissey@ManagersDiary
0 of 0 people found the following review helpful. The Value of Excellent Communication Skills By MARTIN E FRANKEL One of the biggest challenges dentists face is the successful communication of treatment needs to patients in a way that they understand the "why" and are moved to proceed with treatment that is truly in their best interest. In this book, Sherran gives examples of many scenarios that we might find ourselves in, and shows how by connecting with the patient, their values, and their desires, it is possible to remove many of the barriers that stand in the way of people receiving the treatment that would be so helpful to their health and lives. This is an enlightening and enjoyable little book which is valuable to share with the entire dental TEAM.
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